Shipping policy
At French Wink, we curate products from beloved French and French-inspired brands across the United States and France. Because we operate as a multi-vendor marketplace, your order may arrive in multiple packages depending on the brands you purchase from.
Where Your Orders Ship From
Most of our vendors are based across different states in the U.S., and products are often shipped directly from each brand’s location.
Most of our inventory is also available directly from our French Wink boutique in New York City. You can browse products available for local pickup or shipped from our NYC store here:
https://frenchwink.com/collections/available-for-pickup
Our exclusive cheese boards are the only products shipped directly from France by our fromager partner. All pricing already includes international express shipping via FedEx as well as import fees — no surprise costs upon delivery.
Consolidated Shipping Option
If your order contains products from multiple vendors, you may request to have everything gathered and shipped together in one package.
Because this requires coordinating shipments from different vendors to our NYC store before forwarding the final package to you, a $10 consolidation fee will apply.
Eco-Friendly Packaging
Many orders shipped from our NYC boutique are packed using clean recycled boxes received from our suppliers as part of our commitment to reducing waste.
If you prefer a brand-new shipping box, you may select this option at checkout for a small additional fee.
Gift Options
Sending a gift?
We offer:
* Complimentary personalized gift notes
* Premium gift wrapping options available at checkout for a small fee
Shipping Carriers & Delivery
Shipping rates are automatically calculated at checkout based on:
* Your delivery location
* The shipping origin of the vendor(s)
* Package size and weight
We primarily ship with UPS and USPS.
All our shipments are insured. If your package arrives damaged, please contact us promptly at contact@frenchwink.comwith photos of the packaging, shipping label, and damaged products so we can assist you and open a claim with the carrier if needed.
For complete details regarding damaged items, refunds, replacements, and claim eligibility, please refer to our Refund Policy page
International Shipping
Oui — we ship internationally!
Shipping rates are automatically calculated at checkout based on your location and the vendor’s shipping origin.
Need Help?
If you have any questions before placing your order or need assistance with shipping options, we are always happy to help.
[contact@frenchwink.com](mailto:contact@frenchwink.com)
